Justin Niven

Customer Story from

KJ Risk Group

I’m the Managing Director of KJ Risk Group, we are specialists in self-insurance solutions.

KJ is a specialist in self-insurance solutions. I also own other connected businesses who provide services to our client base. So our proposition spans DMF Design and Management, Insurance Broking, Workers’ Compensation and Claim Management.

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Managing Director, Owner, KJ Risk Group

Industry: Technology
Company Size: Small
Headquarters: Brisbane, Australia
Products: ERP

GLOBAL CUSTOMER RECORD

24/7

ACCESS TO REAL-TIME PROJECT DATA

FASTER MONTH-END REPORTING

CHALLENGES

What were the specific challenges you
faced?

To use real life examples:

The Board of a DMF we run was continuously let down by their claim managers, both operationally but also with regard to reporting and analytics. Clearly these companies did not focus on their customer needs or their customer experience. The claim management function is the fulfilment of the promise; if you deliver it poorly it has a profound impact on the business. And the board was identifying a need (reporting).

A client expressed frustration that he could not access all his data in one place, with real time access to anything (complete or in progress – such as an open claim). This relates to all the services we provide, not just claim management.

SOLUTIONS

What was the impact of those changes?

We listened and responded. We now have a development pathway to significantly advance our service provision, but most importantly meet our clients’ needs.

How were those challenges addressed
with the help of Visioneer360?

Visioneer360 was an integrator referred to us by Salesforce. Visioneer360 were committed and organised from the beginning. I shared my overall plan with them and together we have built a roadmap to that end goal. The way they communicated gave me confidence that what we planned would be delivered and their actions backed that up.

What did you like most about working with the Visioneer360 team?

“The whole team has been great to work with. The highlight would be the great working relationship I have developed with Mark Tossell. There is a honest, direct, constructive flow of feedback. They work in with me and my business so there is a genuine partnership. They have also gone above and beyond on a number of matters, which has in turn impressed my client.”

Justin Niven

Managing Director, Owner – KJ Risk Group

KJ Risk Group

Justin Niven

CHALLENGES

What were the specific challenges you
faced?

SOLUTIONS

What was the impact of those changes?

How were those challenges addressed
with the help of Visioneer360?

What did you like most about working with the Visioneer360 team?

Would you recommend Visioneer360 to other firms needing help with data analytics?

Absolutely for the reasons noted above.

KJ Risk Group

Justin Niven

CHALLENGES

What were the specific challenges you faced?

SOLUTIONS

What was the impact of those changes?

How were those challenges addressed with the help of Visioneer360?

What did you like most about working with the Visioneer360 team?

Would you recommend Visioneer360 to other firms needing help with data analytics?

Absolutely for the reasons noted above.

What were the specific challenges you
faced?

How were those challenges addressed
with the help of Visioneer360?